Shipping & Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you credit or an exchange.

To be eligible for in-store credit, your item must be unused and in the same condition that you received it. It must also be in the original, unopened packaging.

Gift cards are non-refundable.

To complete your credit or exchange, we require a receipt or proof of purchase.

Credits / Exchanges
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or gift card.

Sale items
Only regular priced items may be credited or exchanged, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: We Have Issues, 10444 82 Avenue, 2nd Floor, Edmonton, Alberta CA T6E 2A2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit or exchange, you will be responsible for any new shipping charges.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item nor are we responsible for ensuring your shipped items.